TERMS OF
SERVICE.
Payment, service timeline, returns, and refund policy for US Industrial Supply Chain Solutions. Last updated: June 2026.
PAYMENT
Payments may be processed through Elavon or another authorized payment processing system. By submitting payment, the customer authorizes the approved transaction to be processed before the order, service, part sourcing, fabrication, or work request begins.
SERVICE TIMELINE
Our standard service level agreement is five (5) business days once all required information, approvals, payment authorization, and necessary materials are received.
Business days are Monday–Friday and exclude:
- Weekends and federal holidays
- Supplier delays
- Shipping delays
- Weather events
- Other circumstances outside of our control
Delays caused by incomplete or inaccurate customer information may extend the service timeline.
RETURNS
Returns may be accepted if the return request is initiated within 30 days of the original purchase date. All approved returns are subject to a 15% restocking fee.
Returned items must be:
- Unused and undamaged
- Complete with all original components
- In resalable condition
Items that are damaged, altered, installed, used, contaminated, missing components, or otherwise not suitable for resale may not be accepted. We reserve the right to inspect all returned items before approving a return.
REFUNDS
Refunds are reviewed and approved on a case-by-case basis. Approved refunds may be reduced by applicable charges, including:
- Restocking fees
- Processing fees
- Shipping and delivery costs
- Labor and service fees
- Other non-recoverable costs
NON-RETURNABLE ITEMS
Certain items and services are not eligible for return or refund, including:
CUSTOMER AGREEMENT
By placing an order, approving service, or submitting payment, the customer acknowledges and agrees to this policy in full.
Questions?
Contact us at [email protected] or call 912-665-7257.